Step into a world of elegance with Emporium Carpet & Flooring
Who We Are
Emporium Carpet and Flooring has been a trusted partner in the Niagara Region for over 25 years. Since our establishment in 1994, we have built a reputation for providing exceptional service and unbeatable products. Our team is committed to helping homeowners and businesses in the Niagara Region find the perfect flooring solution for their needs. We take pride in our extensive collection of quality hardwood, tile, luxury vinyl plank, and carpet products, sourced from reputable suppliers across Canada and the United States.
Our Unique Advantage
At Emporium Carpet and Flooring, we are proud to be the exclusive provider in Niagara carrying products made and manufactured in Canada by companies such as Mercier and Mirage. Our large in-stock selection of tile, hardwood, carpet, laminate, vinyl, and area rugs in our showroom is unmatched in the region. Our expert installation team, led by dedicated Installation Managers, ensures a seamless and professional installation process.
Our Sales Team
Our sales team is dedicated to providing an exceptional customer experience. With years of combined industry experience, our team members are expertly trained to listen to your needs and recommend the ideal flooring solution for your space. Carlo DeSantis, a partner at Emporium Carpet and Flooring, has developed exclusive relationships with manufacturers and is proud to promote Canadian-made products at our store. James McGowan, with over 30 years in the flooring industry, brings a wealth of knowledge to our team. Andre Moreau, with 43 years of experience, is an invaluable resource for product knowledge and trainning our new staff. Ted Miller, with 10 years of customer service experience, is committed to customer satisfaction.
Our Promise
At Emporium Carpet and Flooring, we promise to provide honest, courteous, and informative sales support. We ensure that your experience from selection to installation is enjoyable and stress-free. We stand behind the quality of our products and guarantee that your chosen flooring meets the required needs of your space.
Our Showroom
Visit our impressive showroom to explore our extensive collection of flooring products. Our knowledgeable sales team is always available to assist you in your selection process and answer any questions you may have.
Overview of Reviews
This summary of reviews highlights the strengths and weaknesses of Emporium Carpet and Flooring, a flooring store in Canada. The reviews span from highly satisfied customers to those who experienced poor service and installation.
Strengths
- Wide Selection and Quality Products: Many customers praised the store for its extensive selection of flooring types and styles, including high-quality luxury vinyl plank (LVP) and hardwood.
- Excellent Customer Service: Several customers mentioned the helpfulness and patience of staff members, such as Carlo, Andre, and Sheree, who provided professional advice and guidance in choosing the right flooring.
- Professional Installation: Many reviewers praised the installation team for their professionalism, friendliness, and attention to detail, resulting in high-quality installations.
Weaknesses
- Poor Installation and Communication: A few customers experienced poor installation quality, miscommunication, and lack of follow-up from the company, leading to disappointing results.
- Poor Customer Service: Some customers faced issues with returns, exchanges, and responsiveness from sales representatives, which led to frustration.
