Honesty. Integrity. Respect.
A Tradition of Excellence in Mechanical Contracting
Good Grade Plumbing and Gas Co. proudly serves the Greater Victoria area, offering comprehensive plumbing, heating, and gas services to residential and commercial clients. Founded in 2009, we are a family-owned and operated business built on the core values of honesty, integrity, and respect.
Solutions for Every Need
Our team of skilled professionals offers a wide range of services to keep your home comfortable and efficient.
Services include
- Tankless Water Heater Installations: Upgrade to a space-saving and efficient tankless water heater for endless hot water on demand.
- Custom Designed Plumbing & Heating Systems: Work with us to design a heating system tailored to your needs, considering efficiency, budget, and design preferences.
- Comprehensive Service & Repair: From routine maintenance to urgent repairs, our experienced technicians can handle it all.
Customer-Focused Approach
At Good Grade Plumbing and Gas Co., we prioritize customer satisfaction. We take the time to understand your needs, offer clear explanations, and ensure your complete satisfaction with our work.
Experience and Expertise
Our team comprises certified journeyman plumbers and gasfitters with extensive experience in the field. We are authorized dealers of high-quality products, including Regency fireplaces, and are committed to providing reliable and efficient solutions for all your needs.
Join us on this journey to excellence!
We are actively hiring skilled journeyman plumbers and gasfitters to join our growing team. If you share our values and passion for delivering exceptional service, we encourage you to reach out!
Contact us today to experience the Good Grade difference!
Positive Experiences
Professionalism and Quality Service
Several reviewers praised Good Grade Plumbing and Gas for their professionalism, thoroughness, and quality of work. Jason, the technician, was commended for his prompt response, efficient work, and excellent communication skills. He was also praised for identifying code issues and providing suggestions for future maintenance.
Honesty and Integrity
Reviewers appreciated the company's upfront and reasonable flat-rate pricing. They also commended Jason for his honesty and integrity in not pressuring them to undertake further work.
Recommendations
Multiple reviewers highly recommended Good Grade Plumbing and Gas, stating that they would use their services again in the future.
Negative Experiences
Unprofessionalism and Disregard for Time
Several reviewers expressed frustration with the company's unprofessional conduct, lack of respect for their time, and poor communication. The installation process took longer than expected, and the team failed to provide adequate explanations for the delays.
Subpar Workmanship and Safety Concerns
Reviewers reported experiencing leaks and safety concerns due to poor workmanship on gas installations. They also mentioned that the company's post-service response was slow and unhelpful.
Lack of Transparency in Pricing
Multiple reviewers felt that the company's pricing was not transparent, with added costs not discussed upfront. The final bill was significantly higher than the quoted price, causing frustration and disappointment.
Poor Communication and Customer Service
Reviewers criticized the company's communication style, stating that they were left in the dark about the progress of the installation and faced significant delays with no prior notice or explanation. They also felt that their concerns were met with a lack of urgency and responsibility.
