Krella Fireplaces has proudly served Guelph and surrounding areas for over 25 years, specializing in the installation, maintenance, and repair of gas fireplaces, stoves, and inserts. We are an authorized dealer of Napoleon products, known for their innovative designs, exceptional craftsmanship, and unparalleled comfort.
Our Expertise
Our team of experienced professionals is highly skilled in:
- Gas fireplace installations: We meticulously handle every step, from choosing the right fireplace for your space to professional installation.
- Gas appliance service and repair: We provide thorough maintenance and repairs for all your gas-powered home heating appliances.
- Consultation and design: Our experts will guide you through the selection process, ensuring you find the perfect fireplace to complement your home's style and warmth needs.
Our Services
Krella Fireplaces offers a comprehensive range of services:
**Indoor Fireplaces
- Gas fireplace installation & venting
- Gas fireplace inserts installation & venting
- Electric fireplace installation
- Chimney inspections & sweeps
- Gas log set replacement & repair
- Vent and fireplace maintenance and repair
**Outdoor Fireplaces
- Outdoor gas fireplace installation & venting
- Gas stove installation & connection
- Complete outdoor fireplace packages
**Additional Services
- Mantel and shelf selection & installation
- Maintenance plans and inspections
- Troubleshooting & repair of all brands of fireplaces and stoves
Why Choose Krella Fireplaces?
- Over 25 years of experience and a proven track record.
- Certified and licensed professionals.
- Wide selection of high-quality Napoleon fireplaces and accessories.
- Personalized attention and exceptional customer service.
- Competitive pricing and flexible financing options available.
Partnering with Napoleon
As an authorized dealer of Napoleon products, we proudly showcase their innovative and reliable gas fireplaces and stoves. We believe in the exceptional value and design innovation that Napoleon offers, making them the perfect partner for home comfort and warmth.
Excellent Customer Service and Installation
The majority of reviewers praised Krella Fireplace for their exceptional customer service, professionalism, and expertise in installing and servicing fireplaces. Many customers appreciated the team's patience, honesty, and willingness to address concerns and resolve issues promptly.
Knowledgeable and Friendly Staff
Reviewers consistently mentioned the staff's extensive knowledge of fireplaces, their friendly demeanor, and their dedication to providing an excellent customer experience. The technicians were described as tenacious, fantastic, and courteous, making the entire process smooth and hassle-free.
Professionalism and Attention to Detail
The company's attention to detail and commitment to tidiness were also highlighted. Reviewers praised the team for leaving the workspace clean and taking away old materials, making the experience as easy as possible for customers.
Positive Experiences with Fireplace Installation and Servicing
Several reviewers shared their positive experiences with Krella Fireplace, including successful installations, efficient servicing, and prompt resolutions to issues. The company's honesty and professionalism were particularly noted, with one reviewer appreciating the team's willingness to walk them through a problem over the phone instead of charging for a service call.
One Negative Experience
One reviewer had a disappointing experience with the owners, citing a discrepancy in pricing and unprofessional communication. However, this negative review is an outlier among the predominantly positive feedback.
