Find Your Flame, Transform Your Space
Regency Fireplaces proudly manufactures high-quality, innovative fireplaces and stoves for homes across North America. With a diverse range of styles and technologies, we offer the perfect solution to enhance your living space and create a warm and inviting ambiance.
**Empowering Design and Innovation
Our fireplaces and stoves are meticulously crafted with the highest quality materials and cutting-edge technology. We prioritize design and functionality, ensuring each product offers unparalleled efficiency, style, and control. Our dedicated team of engineers and designers constantly explore new possibilities to provide homeowners with increasingly customizable and sustainable fireplace experiences.
**Experience the Variety
Regency offers a comprehensive collection of gas, wood, and pellet fireplaces, inserts, and stoves to satisfy diverse tastes and preferences. Whether you seek a classic, traditional fireplace or a modern, frameless gas insert, we have a solution for you. Our extensive selection includes:
- Gas Fireplaces and Inserts: Enjoy the convenience and efficiency of gas-powered flames.
- Wood Fireplaces: Immerse yourself in the natural beauty and warmth of wood-burning flames.
- Pellet Stoves: Experience hassle-free, convenient heating with automatic fuel feeding.
**Beyond the Flame
Beyond simply offering premium fireplaces, Regency provides exceptional customer service. Our team of experts is available to guide you through the selection and installation process, ensuring a seamless and enjoyable experience. We also offer comprehensive resources, including design tools, installation guides, and ongoing customer support.
**Join the Regency Family
Discover the warmth and ambiance that a Regency fireplace can bring to your home. With unparalleled craftsmanship, innovative technology, and unwavering customer support, we are committed to exceeding your expectations and helping you create your perfect cozy corner.
Customer Review Summary
Product Quality and Features
- One reviewer praised the stove's exceptional quality and ease of installation.
- Another reviewer liked the stove but wished it was quieter on the lowest fan setting and compatible with Apple HomeKit.
Customer Service
- Several reviewers had poor customer service experiences, citing unhelpful and unresponsive representatives.
- One reviewer was told the company doesn't deal with the public and was directed to a sheet metal company that sells their products, but not stoves.
- Another reviewer was promised a callback from a technical representative but received no assistance.
Installation and Repair Issues
- One reviewer had a negative experience with a Regency dealer, Pipe Rite, who caused significant damage to their kitchen faucet and refused to fix it.
- Another reviewer struggled with the door handle's two-bolt system, which constantly loosens and tightens.
Company Response and Accountability
- One reviewer felt that the company was unresponsive to customer concerns and didn't care about their issues.
- Another reviewer was dissatisfied with the company's lack of support for licensed gas fitters and homeowners.
