Your Partner in Creating the Perfect Fireplace Experience
At Vancouver Gas Fireplaces, we are the Lower Mainland's most innovative and service-oriented retailer and supplier of fireplaces and fireplace inserts. Our team is dedicated to helping you find the perfect fireplace for your home, whether you're looking for a high-quality gas fireplace, an indoor or outdoor electric fireplace, a wood fireplace or stove, or a creative ethanol fireplace. With a broad range of products from top North American and European manufacturers, we're confident that you'll find exactly what you're looking for at our showroom.
Our Services
At Vancouver Gas Fireplaces, we're committed to providing exceptional service to every customer. From installation to finishing, we're here to ensure that you get the fireplace you want with minimal stress. Our team of experts is happy to help you with:
- Fireplace Selection: We have a wide range of fireplaces to choose from, including high-quality gas fireplaces, indoor and outdoor electric fireplaces, wood fireplaces and stoves, and creative ethanol fireplaces.
- Installation: Our team of experienced installers will ensure that your new fireplace is installed correctly and safely.
- Finishing: We can assist with any finishing work required to complete your project, including framing, drywall, and painting.
- Custom Design Services: If you have a specific vision in mind, our design team is happy to help you bring it to life. We'll work with you to create a custom fireplace design that meets your aesthetic and personal needs.
- Consultations: We offer private consultations where we'll work with you to find the right fireplace for your home.
Why Choose Vancouver Gas Fireplaces
At Vancouver Gas Fireplaces, we pride ourselves on our exceptional customer service, competitive pricing, and wide range of products. We're committed to helping you find the perfect fireplace for your home, and we're dedicated to ensuring that the installation and finishing process is as smooth and stress-free as possible.
Our Products
We offer a wide range of fireplaces and fireplace inserts, including:
- Gas Direct Vent Zero Clearance
- Free Standing Gas Logs and Rock Sets for Wood Fireplaces
- B-Vent Zero Clearance High Efficiency Gas Fireplace Inserts
- Direct Vent Inserts
- B-Vent Inserts
- Wood Zero Clearance Air Tight Zero Clearance Open Wood Inserts
- Free Standing Wood Stoves
- Contemporary Suspended Fireplaces
- Electric Wall Mount Built-In Electric Insert
- Ethanol Outdoor Gas Fireplaces
- Outdoor Electric Fireplaces
- Outdoor Fire Pits
- Outdoor Heaters
- BBQ's
Our Blog
Stay up-to-date with the latest news and trends in fireplaces and fire features by checking out our blog. From fireplace maintenance tips to design inspiration, we'll keep you informed and entertained.
Positive Experiences with Vancouver Gas Fireplaces
The majority of customers have had excellent experiences with Vancouver Gas Fireplaces, praising the company's knowledgeable staff, great communication, and professional installation services. Many customers have highly recommended the company, citing their satisfaction with their new fireplaces and the exceptional service they received.
Sales and Installation Process
The sales process was often described as flawless, with customers appreciating the staff's knowledge and assistance in finding the right parts for their fireplaces. The installation process was also praised, with many customers thanking specific installers for their professionalism and attention to detail.
Challenges with Customer Service and Warranty Issues
However, some customers experienced difficulties with communication and customer service, citing issues with responsiveness, warranty claims, and repair services. A few customers reported experiencing problems with their fireplaces, such as ignition box issues, and struggled to get help from the company. Some customers felt that the company did not take responsibility for these issues and were slow to provide refunds or repairs.
Negative Reviews and Warnings
A few customers had extremely negative experiences with Vancouver Gas Fireplaces, citing poor communication, unfinished work, and a lack of resolution to their issues. These customers warned others to stay away from the company due to their negative experiences.
