Where Quality Meets Customer Satisfaction
Founded in 1973, Trust Flooring Group has been a trusted supplier and installer of flooring products for over 45 years. Our journey began as Citation Carpets, supplying carpet to some of the largest residential and commercial builders in the Greater Toronto Area (GTA). Over the years, we have expanded our offerings to include Conquest Carpet Corporation, Trust Tile and Hardwood Company, and Triumph Carpet, making us one of the largest flooring solution providers in Ontario.
Our Services
At Trust Flooring Group, we offer a comprehensive range of flooring solutions for residential, commercial, and institutional clients. Our extensive portfolio includes high-quality carpet, hardwood, tile, and stone products, as well as laminate and luxury vinyl flooring options. Our products are sourced from the top mills and manufacturers in North America and around the world, ensuring that our clients receive only the best.
Our showroom, located at 4965 Steeles Avenue West, North York, Ontario, is a one-stop shopping experience for all our clients. With an endless selection of products, our knowledgeable staff can guide you through the process of selecting the perfect flooring solution for your needs.
Technology Driven
At Trust Flooring Group, we are committed to staying at the forefront of technology. Our proprietary software allows us to bring design, material, and quote changes directly to our clients while onsite, ensuring a seamless and efficient experience. This cutting-edge technology has enabled us to streamline our operations and provide the highest level of customer service.
Customer Service
At Trust Flooring Group, our professional and dedicated staff have one goal: to provide complete customer satisfaction. From the moment our doors opened over 45 years ago to this very day, we have been dedicated to delivering outstanding, reliable service, along with exceptional workmanship, for every project.
We are proud to have built a reputation as a trusted and reliable partner for our clients, and we continue to strive for excellence in everything we do. Whether you're a homeowner or a business owner, we invite you to experience the Trust Flooring Group difference for yourself.
Quality and Customer Service
The reviews show a mix of excellent and poor experiences with Trust Flooring. Some customers have praised the company for its top-notch quality and super-friendly customer service, citing smooth and hassle-free processes. On the other hand, others have reported poor quality products, shoddy installation, and unresponsive customer service, leading to unsatisfactory outcomes.
Disappointing Experiences
Several customers have reported disappointing experiences with Trust Flooring, including the installation of flooring that chipped, ripped, and showed poor quality. One customer had to replace their entire floor due to these issues, and another reported that the company failed to stand behind its product, leaving customers with no resolution. Some customers have also reported issues with customer service, such as poor communication and a lack of responsiveness to problems.
Positive Experiences
While some customers have had positive experiences, others have not been as lucky. Those who have had positive experiences have praised the company for its excellent quality, beautiful installation, and great customer service. Some have also highlighted the helpfulness and professionalism of the staff.
