Building a Strong Foundation, One Rock at a Time
QualiGlass Windows & Doors Ltd. is a leading manufacturer of high quality custom built vinyl windows and maintenance-free entrance door systems in Alberta, Yukon, and N.W.T. Since our inception in 1992, we have been committed to offering custom built, high performance window and door products that fulfill the specific needs of both new home construction and home renovation.
Our company started as an Edmonton based window manufacturing company with a modest product line of aluminum, wood and metal-clad windows. As our reputation grew, so did our product lines to include PVC windows and entrance doors. Today, we specialize in energy-efficient vinyl window products and take pride in our highly practical approach to the high costs of window and door manufacturing.
At QualiGlass, we believe in innovative design, an on-going process of improving our product, manufacturing methods, and a strong devotion to customer service. We remain committed to offering custom built, high performance window and door products that meet the unique demands of today's knowledgeable consumer.
Services Offered
As a full-service window and door supplier, QualiGlass offers the following services:
- Manufacturing and installation of custom built vinyl windows and maintenance-free entrance door systems
- Renovation supply and installation
- Contractor supply only
- Product design and consultation
- CSA A440 compliant installation
- Warranty under one roof
Our product line includes:
- Boreal - Casement, Awning, and Picture Primera - Slider and Single Hung Windows
- Bay and Bow Windows
- Basement Windows
- Window Colours and Finishes
- Porch Windows
- Entrance Doors - Designs, Entrance Door Glass, Door Frames
- Garden Doors
- Patio Doors
Our professional installers follow CSA A440 guidelines to ensure a proper installation, providing you with the best performance out of your new windows and doors. We offer a wide range of design options, making it easy for you to customize your project and make it your own.
At QualiGlass, we are dedicated to providing our customers with the highest quality windows and doors for the lowest price. We take pride in our professional and stress-free approach to window and door renovations, and strive to make your experience with us as pleasant as possible.
Poor Customer Service and Defective Products
The majority of reviewers have expressed frustration and disappointment with QualiGlass, citing poor customer service, defective products, and failure to honor warranties.
Defective Products and Installation Issues
Multiple reviewers have reported issues with defective windows, including fogged-up panes, broken seals, and cracked glass. In some cases, the installation process itself was reportedly subpar, leading to further problems.
Lack of Communication and Response
Many reviewers have expressed frustration with the company's lack of communication and response to their concerns. Some have reported being ghosted by the company, while others have had to send multiple emails and make numerous phone calls to get a response.
Warranty Issues and Refusal to Take Responsibility
Reviewers have reported difficulty in getting the company to honor warranties, with some being told to pay for labor costs despite the manufacturer acknowledging the defects. Others have had to fight to get repairs done, with the company allegedly using stalling tactics and blaming COVID-19 for the delays.
Single Positive Experience
Two reviewers have reported positive experiences with the company, citing good communication and effective warranty service. However, these reviews are vastly outnumbered by the negative experiences reported by others.
