Experience the Love, Care, and Dedication to Your Rug's Health
At Love Your Rug, we take pride in being the best in the industry, and our commitment to excellence has earned us numerous awards and accolades. For over 125 years, we have been dedicated to providing top-notch rug cleaning and repair services in Toronto and the Greater Toronto Area. Our passion is to make carpets clean and beautiful, and we strive to exceed our customers' expectations by delivering exceptional service and quality workmanship.
Services
We offer a wide range of services to cater to our customers' diverse needs. Our services include but are not limited to rug cleaning, rug repair, and rug maintenance. Our experienced technicians use state-of-the-art equipment and eco-friendly solutions to ensure that your rugs are cleaned and repaired to their original condition. We take pride in our commitment to our customers, and we strive to provide personalized service to each and every one of our clients.
Area Rug Enzyme Treatment
Our area rug enzyme treatment is designed to remove unpleasant odors and bacteria from your rugs. This treatment is especially beneficial for customers with pets or allergies, as it helps to eliminate harmful bacteria and odors that can exacerbate respiratory issues. Our enzyme treatment is 100% safe for humans and pets and is a vital service for maintaining the cleanliness and hygiene of your rugs.
Area Rug Disinfectant
Our area rug disinfectant is a natural and non-toxic solution that kills 99.9% of bacteria, viruses, and fungi. This treatment is perfect for homes with pets or children, as it eliminates the risk of bacterial infections and creates a healthier environment. Our disinfectant is also environmentally friendly and leaves a fresh, pleasant scent.
Area Rug Fabric Protector
Our area rug fabric protector treatment is designed to protect your rugs from stains and spills. This treatment is especially beneficial for high-traffic areas such as dining rooms, kitchens, and bedrooms. Our fabric protector makes it easier to wipe away stains and protects your rugs from future damage.
Our Process
At Love Your Rug, we are committed to delivering exceptional service and quality workmanship. Our in-house carpet cleaning process involves a series of steps that ensure your rugs are cleaned and restored to their original condition.
Step 1: Inspection
Our lab technicians inspect every surface of each rug to identify stains, discoloration, and damages on the rug fibers, fringes, and underpadding.
Step 2: Dusting
Our computer-controlled dusting machine extracts dust particles and allergens from each rug and suckers them away.
Step 3: Pre-Treatment
We apply a safe and eco-friendly pre-treatment solution and soap to the rug before machine washing to lift hard mineral deposits clinging to your rug.
Step 4: Manual Wash
Our technicians use powerful pressure washers to loosen up fibers and extract dirt from deep within the rug.
Step 5: Machine Wash
We gently scrub each rug with soft brush pads to deep clean and remove remaining mineral deposits and stains without damaging the rug.
Step 6: Draining
We use a centrifuge machine to remove water and moisture from the rug, ensuring that no dyes in the fibers bleed and the rug maintains its natural colors and texture.
Step 7: Drying
We dry each rug in our enclosed climate-controlled drying room, equipped with industrial fans that create the optimal environment for drying.
Step 8: Final Inspection
Our lab technicians perform a final inspection on every inch of the rug, recording and photographing the results before the rug is reconditioned and packaged for delivery.
Step 9: Packaging and Shipping
Once the rug has passed the final inspection, it is packaged and shipped directly to your doorstep.
Our Google Reviews
At Love Your Rug, we take pride in our excellent customer service and high-quality workmanship. We invite you to read our genuine Google reviews and find out the quality of work that you can expect from our company.
Exceptional Service and Results
LoveYourRug Etobicoke consistently delivers outstanding service and results, according to several reviewers. Joshua Veres and Tina Boyd both give the company 5-star ratings and rave about their exceptional expertise, attention to detail, and customer service. Tina Boyd's rug was transformed from a heavily soiled state to nearly pristine condition, and Joshua Veres' area rugs were equally impressive. Other reviewers, including Beth H., Marie Lyons, Katarina Cica, and Deb Scharf, also give high praise for the company's services.
Communication and Customer Service
Reviewers appreciate the company's excellent communication and customer service. Rich, a technician, is singled out for his friendliness and knowledge. The company's pickup and delivery staff are also praised for their helpfulness and respect. Reviewers appreciate the efficient booking process, prompt responses to questions, and follow-up emails ensuring customer satisfaction.
Disappointment and Damage
Anthony B. has a very different experience, giving the company 1-star. He claims that the company damaged his rug, saying it was damaged at the pickup and providing unclear photographs as evidence. He feels that the company did not take responsibility for the damage and was only willing to offer a $400 repair. Anthony B. attaches a clear photo of the damaged rug, suggesting that the company's process may have caused the damage.
Comparison of Reviews
While some reviewers have outstanding experiences with LoveYourRug Etobicoke, others, like Anthony B., have disappointing and even damaging experiences. It's essential for potential customers to read multiple reviews and take note of the consistency of positive reviews, as well as any red flags or complaints.
