Empowering Your Outdoor Space, One Stone at a Time
Santerra Stonecraft has been meticulously crafting natural stone products and solutions for over 75 years. We are deeply committed to sustainable practices, meticulous craftsmanship, and unparalleled customer service. Our family-owned and operated business is driven by a passion for natural stone and its transformative potential in both residential and commercial spaces.
Our Commitment to Quality and Sustainability
Since our beginnings in 1945, we have maintained the highest standards in quality and sustainability. We handpick our stones from reputable quarries around the world, ensuring exceptional variety and unmatched quality. Our team of skilled artisans meticulously inspects each piece, ensuring it meets our rigorous standards. Additionally, we prioritize environmentally responsible practices by prioritizing recycled materials and minimizing our environmental footprint.
A Wide Array of Products and Services
We offer an extensive range of natural stone products and services, exceeding the expectations of architects, contractors, and homeowners. Our portfolio includes:
- Landscape Slabs and Paving Stones: Create stunning walkways, patios, and retaining walls with our diverse array of slabs and paving stones.
- Walls and Accents: Add visual interest and architectural definition to your project with our selection of wall stones, veneers, and architectural accents.
- Masonry Products: Choose from a variety of concrete blocks, retaining wall units, and other masonry products for solid foundation and structural integrity.
- Custom Fabrications: Our skilled craftsmen can fabricate custom stone pieces to meet your specific requirements and design visions.
- Expert Consultation: Our team of experienced professionals can guide you through the selection process, offering valuable insights and technical expertise.
Inspiration and Design Resources
Explore our extensive Inspiration Gallery showcasing breathtaking design ideas for both indoor and outdoor spaces. We also provide comprehensive catalogues and a convenient Stone Finder tool to help you locate specific stones with ease.
Partnering with Us
Santerra Stonecraft values collaboration and maintains strong relationships with architects, contractors, suppliers, and homeowners. We are dedicated to providing exceptional customer service, open communication, and timely project completion. Our commitment to quality, sustainability, and personalized attention has made us a trusted partner in the stone industry for generations.
Customer Service Experience
The reviews highlight a mixed bag of customer service experiences. On the positive side, many reviewers praised the staff for their exceptional service, patience, and kindness. Angie, Natasha, and Mark were specifically mentioned for their helpfulness and professionalism. Some reviewers appreciated the staff's willingness to go above and beyond to ensure customer satisfaction.
On the negative side, some reviewers had horrible customer service experiences. They reported being laughed at, belittled, and told they were stupid. The office staff were criticized for their lack of customer service skills.
Product Selection and Pricing
Several reviewers praised the company for its amazing products at reasonable prices. The selection of landscaping and bricks was described as wonderful, and the staff were knowledgeable and helpful in assisting customers with their choices.
Overall Experience
The majority of reviewers had a positive experience dealing with the company. They appreciated the staff's friendly and helpful nature, and the company's willingness to accommodate their needs.
