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Who We Are
At Mainland Plumbing and Heating Ltd., we are a team of dedicated professionals committed to providing exceptional plumbing and HVAC services to our clients in Metro Vancouver and the surrounding areas. Founded in 1998, our company has built a reputation for delivering high-quality workmanship, customer satisfaction, and attention to detail. As a full-service plumbing and HVAC company, we specialize in a wide range of services, from tenant improvement projects to commercial kitchens, restaurant bathroom plumbing, fixture installations, building repipe and retrofits, back-flow testing and installation, drain and pipe cleaning, and emergency plumbing services.
Our Services
From residential plumbing to commercial and industrial projects, we offer a comprehensive range of services to cater to the unique needs of our clients. Our commercial plumbing services include design and installation of commercial kitchen systems, tenant improvement projects, and restaurant bathroom plumbing, among others. We also provide drain cleaning and maintenance services, appliance and fixture installations, and back-flow testing and installation. Our HVAC services include design, installation, and maintenance of heating and air conditioning systems for residential and commercial clients.
Expertise
Over the years, we have had the privilege of working with some of the most prominent businesses and organizations in Vancouver, including Shoppers Drug Mart, Tesla Motors, YVR Airport, Tiffany Stores, and Sephora, to name a few. Our team of experienced plumbers and HVAC technicians is equipped with the latest technology and equipment to tackle even the most complex plumbing and HVAC projects. We take pride in our ability to work closely with clients to understand their unique needs and deliver solutions that meet their specific requirements.
Awards and Recognition
As a testament to our commitment to quality and customer satisfaction, Mainland Plumbing and Heating Ltd. has earned recognition among our clients and in the industry. Our team has worked on numerous high-profile projects, including the Canada Pavilion at the Vancouver Winter Olympics, and has received recognition for our work on these projects.
Community Involvement
At Mainland Plumbing and Heating Ltd., we believe in giving back to our community. We have a long history of supporting local charities and participating in community events, demonstrating our commitment to corporate social responsibility.
Company Performance
There are mixed reviews about the company's performance, with some customers having positive experiences and others facing issues with their services.
Positive Aspects
- Some customers praised the company's professionalism, customer service, and the quality of work done by certain technicians.
- The office staff were friendly and helpful in some instances.
- The company was able to provide prompt service in some cases, such as responding quickly to a request for hot water tank replacement.
Negative Aspects
- Several customers experienced issues with the company's technicians, including ones who didn't show up for appointments, didn't know how to install certain products, and caused leaks in pipes.
- Some customers felt that the company's invoicing process was inaccurate, and that staff would change the wording to fit their narrative.
- There were instances of poor communication, with technicians not calling to inform customers of delays or issues.
- Some customers felt that the company's prices were above market cost for certain jobs.
