Building relationships, one pipe at a time.
At Tilstra Plumbing Inc., we pride ourselves on offering a comprehensive range of plumbing services to residences, commercial establishments, and agricultural properties in Southwestern Ontario, specifically in Oxford County and Perth County. Our team of highly skilled plumbers and gas fitters are committed to providing top-notch service, ensuring that our customers receive the best possible solutions for their plumbing needs.
Our History
Tilstra Plumbing Inc. was founded in 2010 by Ben Tilstra, with the goal of providing exceptional plumbing services to the local community. Over the years, our business has grown exponentially, and we have expanded our team and services to cater to the increasing demands of our customers. In 2020, we opened a second location in Perth County, allowing us to serve an even broader range of customers.
Our Services
We understand that every customer has unique plumbing needs, which is why we offer a wide range of services to cater to different requirements. Our services include general plumbing services, water treatment, drain maintenance, boiler, unit heater, tube heaters, hot water, and 24-hour emergency services. Additionally, we provide annual maintenance programs, agricultural plumbing, commercial plumbing, and new construction and renovation services for residential, commercial, and industrial properties.
Our Showroom
Our state-of-the-art showroom is a one-stop-shop for all your plumbing fixture needs. Located in Embro, ON, our showroom features the latest trends in quality fixtures, faucets, freestanding bathtubs, toilets, and sinks. We also have a working shower display complete with rain heads, body sprays, and shower slide bars, as well as modern countertops, tile, and marble shower surrounds. Our showroom is designed to inspire and provide customers with a comprehensive range of options for their renovation or new construction projects.
Our Commitment
At Tilstra Plumbing Inc., we are committed to building long-term relationships with our customers, and we believe that our relationship begins, not ends, with the completion of a project. We strive to provide exceptional customer service, ensuring that our customers receive personalized attention and solutions tailored to their specific needs.
Overall Experience
The reviews highlight a mix of positive and negative experiences with the company. While some customers have had exceptional service, others have faced issues with responsiveness, billing, and reliability.
Positive Aspects
Prompt and Professional Service
Many customers have praised the company's prompt response, professionalism, and quality of work. They have appreciated the helpful staff, tidy work, and fair pricing.
Knowledgeable and Reliable Plumbers
Some customers have complimented the plumbers' knowledge and expertise, stating that they were able to fix issues caused by other plumbers. The company has also received praise for its wide range of equipment and services.
Negative Aspects
Limited After-Hours Service
One customer was disappointed to find that the company only provides after-hours emergency services to existing clients. This limited availability may be a concern for potential customers.
Billing and Reliability Issues
Some customers have experienced billing issues, such as high costs for multiple visits to repair a single issue. There have also been cases of cancelled appointments and unfulfilled commitments, leading to frustration and mistrust.
