Find Your Flame, Transform Your Space
A Legacy of Warmth and Efficiency
Nestled in the heart of Vancouver Island since 1978, Pioneer Fireplace has been illuminating homes with warmth and style. Founded by the visionary Tim Struch, our journey has been a testament to a commitment to quality, service, and customer satisfaction.
Expert Guidance, Every Step of the Way
Our team of highly trained professionals understands the unique needs of each customer. We meticulously guide you through the entire process, from initial consultation to installation and beyond. We take the time to understand your vision, recommend the right products, and ensure a seamless installation experience.
A Comprehensive Portfolio of Solutions
We offer a diverse selection of fireplaces, stoves, and inserts, catering to every aesthetic and functional preference. Explore our curated collection of:
- Gas Fireplaces & Stoves: Enjoy the captivating glow and warmth of natural gas or propane.
- Wood Fireplaces & Stoves: Embrace the traditional charm and authentic ambiance of wood-burning.
- Electric Fireplaces: Delight in the simplicity and ease of electric-powered warmth.
Beyond the Sale
Our commitment extends far beyond the sale. We provide:
- Expert installation and maintenance services
- A vast array of complementary products, including BBQs and hot tubs
- Comprehensive repairs and troubleshooting
- Ongoing customer support and advice
Join the Pioneer Family
Step into one of our three conveniently located Vancouver Island stores in Nanaimo, Parksville, and Campbell River. Our dedicated staff is ready to provide personalized recommendations and guide you towards the perfect solution for your home. Experience the Pioneer difference - where warmth meets expertise.
Overall Service and Experience
The overall service and experience at Pioneer Fireplaces is exceptional, with many customers praising the professionalism and helpfulness of the staff. From sales to installation, customers were impressed with the attention to detail and the willingness of the staff to go above and beyond to ensure customer satisfaction.
Product Quality and Selection
The products offered by Pioneer Fireplaces are of high quality, with many customers raving about the realism and ambiance of their new fireplaces. The selection of products is also impressive, with customers able to find the perfect fireplace to suit their needs and budget.
Sales and Customer Service
The sales team at Pioneer Fireplaces is knowledgeable and helpful, with customers praising their ability to answer questions and provide detailed information about the products. The customer service is also top-notch, with customers feeling valued and respected throughout the entire process.
Installation and Delivery
The installation and delivery process at Pioneer Fireplaces is seamless and efficient, with customers praising the professionalism and attention to detail of the installation team. The delivery process is also quick and reliable, with customers receiving their products in a timely manner.
Warehouse and Staff
The warehouse staff at Pioneer Fireplaces are helpful and efficient, with customers praising their ability to load and unload products quickly and carefully. The sales representatives are also knowledgeable and friendly, with customers feeling at ease and well-informed throughout the entire process.
Issues and Concerns
Some customers experienced issues with the warehouse, including a fire that damaged the facility and led to delays in delivery. However, the staff at Pioneer Fireplaces worked to resolve the issue and ensure customer satisfaction.
