Transforming Spaces, Warming Hearts
StoneSense is your trusted partner in transforming your home with the beauty and durability of natural stone. Established in Ottawa, we specialize in crafting and installing high-quality granite, marble, quartz, and onyx countertops, flooring, and more.
Our Expertise
At StoneSense, we understand that every project is unique. Our skilled team of professionals works closely with you to understand your vision and guide you through every step of the process, from selection to installation. We offer:
Countertops
- Precise templating and meticulous installation for seamless countertops.
- Wide variety of natural stones in various colours and textures.
- Expert advice on selection, care, and maintenance.
Flooring & Tiles
- Diverse selection of ceramic and porcelain tiles in trendy styles.
- Professional installation services for both residential and commercial spaces.
- Expertise in mosaic designs and stone flooring restoration.
Additional Services
- Custom-crafted hardwood flooring, both engineered and exotic.
- Exceptional faucet and sink selection at competitive prices.
Why Choose StoneSense?
- Quality & Expertise: We source premium materials from trusted suppliers and utilize experienced artisans to ensure exceptional results.
- Customer Focus: We prioritize communication, transparency, and personalized service.
- Competitive Pricing: We offer fair prices without compromising quality.
- Hassle-free Installation: We handle everything from template-taking to installation, ensuring a seamless experience.
Customer Experience
The reviews of StoneSense, a company that specializes in countertop installation, reveal a mixed bag of experiences. While some customers were thrilled with the results, others were left disappointed and frustrated.
Positive Experience
For those who had a positive experience, the company's attention to detail, professionalism, and commitment to customer satisfaction were highlights. Customers praised the expertise of the team, particularly "Super" Carl, who was knowledgeable and patient throughout the process. The installation team was also commended for their workmanship and attention to detail. The company's transparent approach and prompt communication were also appreciated by customers.
Negative Experience
On the other hand, customers who had a negative experience with StoneSense reported frustrations with the company's customer service, delays in receiving their orders, and poor communication. Some customers felt that the company was unprofessional and lacked follow-through. One customer reported a poor installation experience, citing incorrect measurements and a rushed installation.
Conclusion
Overall, the reviews of StoneSense suggest that the company has room for improvement in terms of customer service and delivery timelines. While some customers had a positive experience, others were left feeling frustrated and disappointed. It is essential for the company to address these issues to ensure that customers receive the level of service they expect.
