Real Plumbers. Real service. Today's technology, yesterday's values!
At Carter Plumbing & Maintenance Ltd., we take pride in being a locally owned and operated business, committed to providing reliable and professional service to our customers in the Barrie, Simcoe County, and surrounding areas. With over 20 years of experience, our founder and owner, Robert Carter, has built a reputation for excellence in the plumbing industry.
Our History
Born and raised in Barrie, ON, Robert learned the plumbing trade at a young age from his dad, Bob Carter. Robert's passion for plumbing eventually led him to start his own plumbing company, Carter Plumbing and Maintenance Ltd., in 2000. With a commitment to quality workmanship, exceptional customer service, and professionalism, Robert's hard work and dedication have enabled his business to grow into the successful plumbing company it is today.
Our Team
Our team of professionals, including Alan, Shawn, Nikki, and Brodie, work tirelessly to ensure that every customer receives the best possible service. We believe in fostering a positive and productive work environment, where our team members are empowered to provide exceptional customer care.
Our Services
At Carter Plumbing & Maintenance Ltd., we offer a wide range of services to meet the diverse needs of our customers. Our services include:
Drain Services and Maintenance: Our plumbers are experienced in handling all types of sewer drainage problems, from small residential and commercial drain cleaning to sewer repair and replacement.
Waterline and Sewer Repairs and Replacement: We rapidly respond to any watermain, water service, and/or sewer emergency, ensuring that our customers receive prompt and effective solutions.
Basic Plumbing Services: Our team of plumbers provides a wide range of services, from leaky faucets to sump pump replacements, ensuring that our customers receive comprehensive coverage for all their plumbing needs.
Backflow Surveys, Installation, and Testing and Maintenance: Our OWWA-certified technicians are highly experienced in backflow surveys, installation, and testing, ensuring that our customers' properties are protected from backflow hazards.
Water Filtration: We provide water filtration or water softening products to ensure the safety of our customers' families from tastes, odors, and hardness in their water.
Hot Water Tank: Our team can install, repair, and maintain electric and gas-powered hot water tanks for residential and commercial clients.
Why Choose Us
At Carter Plumbing & Maintenance Ltd., we pride ourselves on our commitment to quality, workmanship, and exceptional customer service. With over 20 years of experience, our team of professionals is dedicated to providing our customers with the best possible solutions. Whether you're experiencing a plumbing emergency or seeking routine maintenance, we're here to help.
Overview of Customer Experiences
Positive Experiences
Several customers have had positive experiences with Carter Plumbing, praising the staff's kindness, friendliness, and selflessness. They have been commended for their quick response times, efficient work, and polite demeanor. Some customers have even gone out of their way to recommend the company and its staff.
Negative Experiences
On the other hand, some customers have had negative experiences with Carter Plumbing, citing issues with pricing, communication, and job completion. Some have reported being overcharged, ignored, or left with unfinished work. A few customers have expressed frustration with the company's response to their concerns and have taken their business elsewhere.
Customer Service Issues
Some customers have reported difficulties in getting in touch with the company, with phone calls going unreturned and messages being ignored. This has led to frustration and a lack of trust in the company's ability to communicate effectively.
Pricing Concerns
A few customers have expressed concerns about the company's pricing, with some feeling that they were overcharged for services. In one instance, a customer was quoted a lower price initially, only to be charged a higher amount later on.
