Warming Winnipeg Homes for Over 30 Years!
At Classic Fireplaces, we understand the importance of warmth and comfort in your home. As a family-run business with over 30 years of experience, we have been dedicated to providing top-notch fireplaces, stoves, and outdoor patio products to Winnipeg residents. Our mission is to create a cozy and inviting atmosphere in your home, where you can relax and enjoy quality time with your loved ones.
Our Services
Our commitment to excellence extends to our wide range of services, which cater to all your fireplace and outdoor patio needs. From planning and installation to maintenance and repair, our team of certified technicians and experts will guide you every step of the way. We specialize in complete package installations, ensuring that your fireplace or stove is installed correctly for both safety and optimal performance.
Indoor Solutions
Looking to warm up your home with a brand new fireplace or stove? We have got you covered! Our extensive collection includes electric, natural gas, propane, and wood-burning fireplaces from top brands like Dimplex, Kingsman, and Napoleon. Our team will help you choose the perfect fireplace that suits your style, space, and budget.
Outdoor Delights
Extend your living space outdoors with our impressive range of patio products. From fire pits and patio flame tables to portable BBQ islands and outdoor wood fireplaces, we have everything you need to create an inviting outdoor oasis. Our BBQ accessories and cleaning tools will keep your grill in top condition, ensuring that you can enjoy endless summer nights with family and friends.
Why Choose Classic Fireplaces?
At Classic Fireplaces, we take pride in our excellent service, quality workmanship, and attention to detail. We understand that every home is unique, and our team will work closely with you to tailor a solution that meets your specific needs and preferences. With our extensive experience and expertise, you can trust us to deliver exceptional results that exceed your expectations.
Visit Our Online Store
Browse our online store to explore our vast collection of fireplaces, stoves, and outdoor patio products. With competitive pricing and regular sales, you're sure to find the perfect piece to enhance your home's ambiance. Our online service and curbside pickup options offer added convenience, making it easy to shop from the comfort of your own home.
Overview of Customer Reviews
Mixed Reviews on Customer Service
The customer reviews for Classic Fireplaces highlight a mix of positive and negative experiences with their customer service. While some customers have reported exceptional service, others have had negative encounters with the staff.
Positive Experiences
Five-Star Reviews
Several customers have given five-star reviews, praising the company's professionalism, knowledge, and excellent customer service. They have commended the technicians, such as Terry, for their expertise and courteous demeanor. Other customers have appreciated the helpfulness of Helen and Pete, who provided guidance in selecting the right products and ensured seamless installations.
Satisfied Customers
Many customers have expressed satisfaction with their overall experience, including the quality of the products, expert installations, and timely responses to their queries.
Negative Experiences
One-Star Reviews
On the other hand, some customers have had poor experiences with the company's customer service. They have reported being treated rudely, being overcharged, and experiencing poor communication.
Rude Staff and Overcharging
Some customers have complained about the rudeness of the staff, particularly a lady who was deemed suspicious and prejudice. Others have been shocked by the high prices charged for services and parts, which they deemed exorbitant.
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